Privacy Policy

Effective: August 22, 2025
Entity: VSS Gowri Tech Online Pvt Ltd ("Local Superman")

1. Information We Collect

• Professionals: Name, DOB, phone, email, address, PIN code, geolocation (if consented), business/social links, and encrypted password.
• Users: No accounts required. Optional contact/report fields (name, phone, email, message) may be processed to forward to the chosen Professional.
• IP logs: Collected for Professionals at signup and when Users submit feedback/report, for anti-abuse and compliance.

2. How We Use Data

• Create and display listings; process subscriptions, renewals, and support requests.
• Security purposes (IP analysis, abuse/fraud prevention).
• Improve search relevance (including SEO description generation).
• Legal, regulatory, and compliance requirements.
• We use the WhatsApp Business Platform (by Meta) to send transactional, service-related, and support communications. Message data is processed in accordance with Meta and WhatsApp Platform Policies.

3. Sharing

Data is shared only with service providers under contract and confidentiality. Disclosure may occur if required by law or court order. No sale or rental of personal data.

Local Superman uses Meta Platforms, Inc. services (including WhatsApp Business Platform). Data processed via these services may be handled according to Meta’s policies. Meta processes data as an independent platform provider under its own policies.

4. Retention & Deletion

• Professional profiles visible only during active subscription.
• On expiry/deletion, profiles are unpublished but securely archived for compliance (without passwords).
• Billing/payment data retained for 8 years.
• IP logs retained for max 12 months, then deleted/anonymized.

Account Deletion Requests

Professionals may request deletion of their account and associated personal data by contacting Local Superman through assisted support channels, including email or in-platform communication.

Upon receiving and verifying a deletion request, Local Superman will assist the Professional and delete or anonymize personal data in accordance with applicable laws, except where retention is required for legal, regulatory, accounting, or compliance purposes.

5. Security & Breach

Local Superman implements reasonable technical and organizational security measures designed to protect user data from unauthorized access, alteration, disclosure, or destruction. In the event of a data breach or security incident, Local Superman will promptly take steps to contain and mitigate the breach, notify affected parties as required by applicable law, and comply fully with all legal and regulatory obligations including reporting to relevant authorities.

6. Your Rights

• Access, correct, or delete Professional profile data.
• Data portability in machine-readable format upon request.
• Withdraw consent for optional features (e.g., analytics or marketing).

7. Cross-Border Data Processing

Cloud infrastructure (e.g., AWS, MongoDB) may process data outside India. LS ensures compliance with DPDP Act 2023 and implements appropriate safeguards.

8. Children's Privacy

The Platform is intended for users aged 18 years or older. We do not knowingly collect personal data from minors.

9. Updates to Privacy Policy

Local Superman will update this Privacy Policy from time to time to reflect changes in operations, legal requirements, or Platform features. Users are expected to review the Policy periodically. Continued use of the Platform after such updates constitutes acknowledgment and acceptance of the revised Privacy Policy.

10. Grievance, Privacy & Security Contact

Name: Grievance Officer – Local Superman
Designation: Data Protection Officer
Email: support@localsuperman.in (for grievances, privacy requests, and security reporting)
Phone: +91-9392951314
Address: Hyderabad, Telangana
Issues will be acknowledged within 24 hours and resolved within 15 days in accordance with IT Rules 2021 and DPDP Act 2023.

11. Other Contacts

No-Reply Communications: noreply@localsuperman.in
Marketing & Promotions: marketing@localsuperman.in
Info Requests: info@localsuperman.in

Version Control & Acknowledgment

This document is maintained under a version control system. Each version is identified by a unique version number and an effective date. Users and Professionals are bound by the version in effect at the time of their onboarding or acceptance of updates. The Company may issue updated versions from time to time. Continued use of the Platform after publication of a new version constitutes explicit acknowledgment and acceptance of such updates.

Document Version: v1.0 | Effective Date: 01 September 2025

For version history or further details, Users and Professionals may contact the Company. A record is maintained internally and may be shared upon request.